Order Cancellation Policy
Limited Availability
Orders may be cancelled if the requested quantity is not available from our stock or supplier stock, or if there is an error in product availability, pricing, product information, or website data.
Since some products may be supplied through vendors or partners, availability may change before the order is confirmed.
Verification Requirements
In some cases, we may request additional information before confirming or processing an order. This may include customer identity confirmation, delivery address confirmation, payment verification, or any other information required to protect both the customer and Dropi.
If the required information is not provided, Dropi reserves the right to cancel the order.
Fraud Prevention
Dropi may cancel any order if we detect suspicious activity, payment risk, account manipulation, repeated orders made to bypass quantity limits, or any activity that may be considered misuse of the website.
Product Descriptions
We always try to keep product descriptions, images, prices, and specifications accurate. However, some information may be provided by suppliers or manufacturers, and errors may occur.
If a material error is discovered after placing an order, we will contact the customer to confirm whether they wish to proceed, amend, or cancel the order.
Refund for Cancelled Orders
If an order is cancelled after payment has been received, the paid amount will be refunded according to the original payment method or by bank transfer where applicable.
Refund processing time depends on the payment method and bank processing period.
Shipping & Delivery Policy
Delivery Area
Dropi currently provides delivery within Kuwait, unless otherwise stated at checkout.
Delivery Time
Delivery time may vary depending on product availability, supplier availability, customer location, and order confirmation time.
Estimated delivery time will be shared with the customer where possible. Delays may occur due to supplier delays, high demand, incorrect contact details, or circumstances outside our control.
Delivery Charges
Delivery charges, if applicable, will be shown before order confirmation. Delivery charges are non-refundable unless the return is due to an error from Dropi, a defective product, or a wrong item delivered.
Customer Availability
The customer must provide accurate contact details and delivery address. If the customer is unreachable or the address is incorrect, delivery may be delayed or cancelled.
Return & Exchange Policy
We understand that sometimes a product may not meet expectations. Dropi accepts return or exchange requests within 14 days from the date of purchase or delivery, subject to the conditions below.
Return Time Frame
Customers must submit a return or exchange request within 14 days.
Requests made after this period may be rejected or handled under the applicable warranty terms only.
Condition of Returned Item
To be eligible for return or exchange, the product must be:
Unused
In original condition
In original packaging
Complete with all accessories, manuals, labels, warranty cards, and free gifts
Suitable for resale
Accompanied by invoice or proof of purchase
Products that are used, damaged, missing parts, missing packaging, or not in resaleable condition may not be accepted.
Refund Details
For customer-requested returns, delivery or shipping charges are not refundable if the delivery service has already been completed.
Only the product value will be refunded, unless the return is due to a wrong item, defective product, or an error from Dropi.
Defective Items
Defect Reported Within 24 Hours
If the product is found defective within 24 hours from delivery, the customer must contact Dropi customer support immediately and provide photos, videos, and invoice details.
After inspection and confirmation, Dropi may arrange replacement, repair, return, or supplier/vendor inspection depending on the product type.
Defect Reported After 24 Hours
If the defect is reported after 24 hours, the product may be handled under the manufacturer or supplier warranty.
Dropi will assist the customer by providing guidance to the relevant service center, supplier, or warranty provider where applicable.
Inspection Required
All defective items are subject to inspection. A replacement or refund will only be processed after confirming that the defect is not caused by misuse, accidental damage, electrical damage, liquid damage, unauthorized repair, software modification, or physical damage.
Warranty Exclusions
Warranty does not cover damage caused by:
Incorrect usage
Physical damage
Liquid or water damage
Electrical issues or wrong voltage
Burned components
Unauthorized repair or modification
Improper installation
Software misuse or account-related issues
Missing serial number or warranty label
Normal wear and tear
Warranty terms may vary depending on the manufacturer, supplier, or product category.
Products Not Eligible for Return
The following products may not be eligible for return or exchange unless defective or wrongly delivered:
Digital products and virtual codes
Gift cards and recharge cards
Activated game cards or wallet cards
Opened software or digital subscriptions
Products purchased during clearance, special promotions, or bundle offers
Products missing original packaging or accessories
Used products
Items damaged by the customer
Digital & Virtual Products
Digital products, including but not limited to PlayStation cards, Xbox cards, Nintendo cards, iTunes cards, Google Play cards, Steam cards, software keys, subscriptions, and other digital codes, are non-refundable and non-exchangeable once delivered, revealed, activated, or sent to the customer.
Customers are responsible for checking the correct region, platform, and account compatibility before purchase.
Monitors – Dead Pixels Policy
For monitors and screens, replacement for dead pixels may require a minimum number of defective pixels according to the manufacturer or supplier policy.
The original box, accessories, internal packaging, and invoice must be provided for any inspection or replacement request.
Customer Responsibility
The customer is responsible for returning or delivering the product to Dropi or the authorized service location when required.
The customer must ensure that the returned product includes all original accessories, packaging, manuals, labels, and any free items included with the order.
How Refunds Are Issued
| Payment Method | Refund Method | Estimated Receiving Period |
|---|---|---|
| K-NET | Bank Transfer or Original Payment Method | Up to 10 Business Days |
| Visa / MasterCard | Bank Transfer or Original Payment Method | Up to 15 Business Days |
| Cash | Cash or Bank Transfer | Up to 7 Working Days |
Refund periods may vary depending on the bank, payment gateway, and verification requirements.
Contact Us
If you have any questions about shipping, returns, exchanges, warranties, or refunds, please contact Dropi customer support.